Shipping policy

CHOLESTERX SHIPPING POLICY

Effective Date: [Insert Date]
Company: Natural Revolution LLC (d/b/a CholesterX)
Website: CholesterX.com

1. POLICY OVERVIEW

This Shipping Policy establishes the terms, conditions, and procedures governing the shipment and delivery of products purchased from Natural Revolution LLC d/b/a CholesterX ("Company," "we," "us," or "our"). This policy constitutes a binding agreement between the customer and Company and is incorporated into our Terms of Service.

2. SHIPPING ZONES AND ELIGIBILITY

Domestic Shipping:

  • Primary shipping zone: Continental United States (48 contiguous states)
  • Alaska and Hawaii: Available with additional charges and extended delivery times
  • U.S. Territories: Available at Company discretion with additional charges
  • APO/FPO addresses: Available with extended delivery times and special handling requirements

International Shipping:

  • International shipping available to select countries at Company's sole discretion
  • International orders subject to additional customs fees, duties, and taxes
  • Customer responsible for all international shipping costs, customs clearance, and import duties
  • International delivery times significantly longer and not guaranteed
  • Some products may be restricted from international shipment due to regulatory requirements

Restricted Locations:

  • P.O. Boxes: Generally not accepted for standard shipping
  • Freight forwarding services: Not permitted without prior authorization
  • High-risk or remote locations: Subject to additional charges or shipping refusal

3. SHIPPING METHODS AND TIMEFRAMES

Standard Shipping:

  • Delivery Time: 3-7 business days within continental United States
  • Shipping Method: USPS Ground, UPS Ground, or FedEx Ground (at Company discretion)
  • Tracking: Provided for all standard shipments
  • Free shipping available on qualifying orders as specified at checkout

Expedited Shipping Options:

  • Express Shipping: 2-3 business days (additional charges apply)
  • Overnight Shipping: 1-2 business days (additional charges apply)
  • Saturday Delivery: Available in select areas (additional charges apply)
  • Expedited options subject to product availability and geographic limitations

Processing Time:

  • Standard processing: 1-3 business days before shipment
  • Processing begins after payment authorization and fraud verification
  • Custom orders or special requests may require additional processing time
  • Processing times may be extended during peak periods or promotional events

4. SHIPPING COSTS AND FEES

Domestic Shipping Rates:

  • Standard shipping rates calculated based on order value, weight, and destination
  • Free shipping offered on subscription orders and qualifying promotional orders
  • Shipping rates displayed at checkout before order completion
  • Rates subject to change without prior notice

Additional Fees:

  • Remote area delivery surcharges may apply
  • Address correction fees for incorrect shipping information
  • Re-delivery fees for failed delivery attempts due to customer unavailability
  • Special handling fees for specific delivery requirements

International Shipping Costs:

  • International shipping rates calculated based on destination country, weight, and shipping method
  • Customer responsible for all customs duties, taxes, and brokerage fees
  • International shipping insurance available at additional cost
  • Refused international packages subject to return shipping charges

5. ORDER PROCESSING AND FULFILLMENT

Order Processing System:

  • Orders processed through our ShipStation integration platform
  • All orders subject to verification and fraud screening before processing
  • High-value orders may require additional verification steps
  • Orders with discrepancies in billing/shipping information may be delayed
  • Company reserves right to cancel orders that fail verification

Third-Party Fulfillment:

  • Order fulfillment handled by our authorized third-party logistics provider, Hermeslines
  • Hermeslines operates under Company's direction and quality standards
  • Inventory management and warehouse operations conducted by Hermeslines
  • Products shipped subject to inventory availability at Hermeslines fulfillment centers

Inventory and Availability:

  • Products shipped subject to inventory availability at time of processing
  • Out-of-stock items may delay entire order or be shipped separately
  • Backorders processed on first-come, first-served basis
  • Partial shipments may occur with separate tracking numbers
  • Inventory levels managed through integrated systems between Company and Hermeslines

Packaging Standards:

  • Products packaged by Hermeslines according to Company specifications
  • Packaging materials selected to ensure product integrity during transit
  • Secure, appropriate materials used to prevent damage
  • Discreet packaging available upon request
  • Environmental considerations incorporated where possible
  • Quality control standards maintained across all fulfillment operations

6. DELIVERY TERMS AND CONDITIONS

Delivery Requirements:

  • Signature confirmation required for orders over $200 (threshold subject to change)
  • Safe location delivery available in eligible areas
  • Delivery to reception desk or doorstep constitutes completed delivery
  • Customer must provide accurate and complete shipping address

Failed Delivery Procedures:

  • Carrier will attempt delivery according to their standard procedures
  • Failed delivery notifications sent via email when available
  • Packages returned to carrier facility if multiple delivery attempts fail
  • Customer responsible for package retrieval or re-delivery fees

Risk of Loss:

  • Risk of loss and title transfer to customer upon delivery to specified address
  • Company not responsible for theft, damage, or loss after successful delivery
  • Delivery confirmation serves as proof of successful delivery
  • Insurance claims must be filed directly with shipping carrier

7. ADDRESS CHANGES AND DELIVERY ISSUES

Address Modifications:

  • Address changes must be requested before order shipment
  • Address changes after shipment may incur additional fees
  • Company not responsible for deliveries to incorrect addresses provided by customer
  • International address changes may not be possible after shipment

Undeliverable Packages:

  • Packages returned as undeliverable will be held for 30 days
  • Customer responsible for reshipping costs for redelivery
  • Unclaimed packages may be disposed of at Company discretion
  • Refunds for undeliverable packages subject to restocking fees

Delivery Disputes:

  • Missing package claims must be reported within 48 hours of expected delivery
  • Photo evidence may be required for damage claims
  • Carrier investigations may be initiated for lost or damaged packages
  • Replacement products subject to inventory availability

8. SUBSCRIPTION SHIPPING

Subscription Service Deliveries:

  • Subscription orders processed automatically according to customer's selected schedule
  • Free shipping included with all subscription orders within the United States
  • Subscription shipping addresses can be modified through customer account portal
  • Temporary holds available for vacation or extended absence

Subscription Shipping Changes:

  • Address changes effective for next scheduled shipment
  • Delivery schedule modifications must be made at least 2 days before processing
  • Multiple shipping addresses not permitted for single subscription
  • Subscription shipping delays do not extend or modify billing cycles

9. SPECIAL CIRCUMSTANCES

Weather and Natural Disasters:

  • Severe weather may cause shipping delays beyond Company control
  • Natural disasters may temporarily suspend service to affected areas
  • Company not liable for delays caused by force majeure events
  • Customer notifications provided when possible for significant delays

Peak Season Shipping:

  • Holiday seasons may experience extended processing and delivery times
  • Expedited shipping options may be limited during peak periods
  • Order early recommendations provided during high-volume periods
  • Guarantee modifications may apply during peak seasons

Product-Specific Shipping:

  • Temperature-sensitive products may require special handling
  • Refrigerated or frozen products not currently offered
  • Hazardous materials restrictions apply to certain ingredients
  • Some products may have geographic shipping restrictions

10. COMPANY RIGHTS AND LIMITATIONS

Comprehensive Shipping Rights: Natural Revolution LLC reserves the absolute right, in its sole and unfettered discretion, to:

  • Select shipping carriers, methods, and routing for all orders
  • Modify shipping rates, zones, and delivery timeframes at any time
  • Refuse shipping to any address or geographic location for any reason
  • Implement additional shipping restrictions or requirements as needed
  • Change packaging methods, materials, or procedures without notice
  • Suspend or discontinue shipping services temporarily or permanently
  • Require additional verification, documentation, or payment for certain shipments
  • Consolidate or separate orders for shipping efficiency
  • Utilize alternative carriers or shipping methods as deemed appropriate
  • Impose shipping restrictions based on order value, customer history, or risk assessment

Third-Party Service Providers: Natural Revolution LLC utilizes authorized third-party service providers to facilitate shipping and fulfillment:

  • Fulfillment Operations: Hermeslines serves as our third-party logistics (3PL) provider for warehousing, inventory management, and order fulfillment
  • Shipping Management: ShipStation platform integration for order processing, carrier selection, and shipment tracking
  • Service Provider Authority: Company maintains full control and direction over all third-party operations
  • Quality Standards: All service providers operate under Company specifications and quality requirements
  • Data Integration: Seamless integration between Company systems, ShipStation, and Hermeslines for order processing

Service Provider Limitations:

  • Third-party providers (Hermeslines, ShipStation) are independent contractors, not Company agents or employees
  • Company not liable for service provider errors beyond Company's direct control
  • Service provider performance standards maintained through contractual agreements
  • Company reserves right to change service providers at any time without notice
  • Customers acknowledge that fulfillment and shipping involve third-party services

Risk Management Authority: Company reserves all rights to:

  • Investigate suspicious shipping requests or delivery patterns
  • Blacklist addresses or customers for shipping policy violations
  • Require signature confirmation or special handling for any order
  • Refuse expedited shipping options based on destination or circumstances
  • Implement additional security measures for high-value shipments
  • Direct and modify third-party service provider operations as needed
  • Change fulfillment centers, shipping platforms, or service providers without notice

11. LIMITATION OF LIABILITY

Shipping Liability Limitations: TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S LIABILITY FOR SHIPPING-RELATED ISSUES SHALL NOT EXCEED THE ACTUAL SHIPPING CHARGES PAID FOR THE SPECIFIC ORDER IN QUESTION.

Excluded Damages: Company shall not be liable for:

  • Delays caused by shipping carriers or circumstances beyond Company control
  • Consequential damages from shipping delays or delivery failures
  • Loss of perishable items due to shipping delays
  • Costs associated with expedited replacement shipping
  • Indirect damages from missed deliveries or scheduling conflicts

Carrier Liability:

  • Shipping carriers are independent contractors, not Company agents
  • Claims for carrier negligence must be filed directly with the carrier
  • Company will reasonably assist with carrier claims but assumes no liability
  • Carrier insurance and liability limits apply to loss or damage claims

12. CUSTOMER RESPONSIBILITIES

Accurate Information:

  • Provide complete and accurate shipping addresses
  • Ensure someone is available to receive packages when signature required
  • Notify Company of any address changes before order processing
  • Monitor tracking information and delivery status

Delivery Cooperation:

  • Make arrangements for package receipt during normal delivery hours
  • Ensure delivery location is accessible to shipping carriers
  • Promptly retrieve packages from carrier facilities when necessary
  • Report delivery issues within specified timeframes

International Customers:

  • Research and understand import restrictions and requirements
  • Provide accurate customs documentation when required
  • Pay all applicable duties, taxes, and fees upon delivery
  • Comply with local laws regarding product importation

13. TRACKING AND NOTIFICATIONS

Shipment Tracking:

  • Tracking numbers provided via email through ShipStation integration once orders ship
  • Real-time tracking available through carrier websites and ShipStation portal
  • Delivery confirmation notifications sent when available
  • Customer portal access for subscription order tracking
  • Automated tracking updates processed through ShipStation system

Communication Preferences:

  • Email notifications for shipping updates (opt-out available)
  • SMS notifications available in select areas
  • Special delivery instructions accommodated when possible
  • Language preferences honored where carrier capabilities permit

14. RETURNS AND EXCHANGES

Return Shipping:

  • Return shipping costs are customer's responsibility unless product defective
  • Return shipping methods and carriers at customer's choice
  • Trackable return shipping strongly recommended
  • Return shipping insurance recommended for high-value returns

Exchange Shipping:

  • Exchanges processed as return plus new order
  • New order shipping charges apply to exchange orders
  • Expedited shipping available for exchanges at additional cost
  • Exchange processing times include both return and reshipment periods

15. POLICY MODIFICATIONS

Amendment Authority: Company reserves the right to modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to our website. Material changes affecting pending orders will be communicated to affected customers when possible.

Grandfathering: Orders placed before policy changes will generally be governed by the shipping terms in effect at the time of order placement, unless new terms are more favorable to the customer.

16. DISPUTE RESOLUTION

Shipping Disputes: Any disputes arising from shipping, delivery, or this policy shall be resolved through the dispute resolution procedures outlined in our Terms of Service, including mandatory binding arbitration.

17. INTEGRATION

Policy Integration: This Shipping Policy is incorporated into and governed by our Terms of Service, Return Policy, and other applicable Company policies. In case of conflict, the Terms of Service shall control.

18. CUSTOMER SUPPORT

Shipping Inquiries:

  • Email: support@cholesterx.com
  • Include order number and tracking information in all shipping inquiries
  • Response time: 1-2 business days for most shipping questions
  • Urgent delivery issues receive priority handling during business hours

Natural Revolution LLC
d/b/a CholesterX
Delaware Limited Liability Company

By placing an order with CholesterX, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.